Director, AI-Driven Provider Solutions Engineering

Humana; Texas; On-site; USD 172,000 - 237,000; Full time

Job summary

Humana seeks a Director, Provider Solutions Engineering to lead technology strategy for provider engagement and CRM programs. You will translate business priorities into roadmaps, drive large-scale transformations, and ensure delivery excellence across multiple teams and platforms.

Responsibilities include establishing the future-state provider engagement vision, accelerating AI-enabled capabilities, modernizing platforms, and fostering an engineering culture focused on measurable business value

Qualifications

• 10+ years of CRM platform engineering experience with CRM ecosystems.
• Deep expertise in provider engagement technologies within healthcare.
• Experience designing API-driven integrations across CRM and enterprise systems.
• Experience with cloud-native architecture and microservices.
• Delivery of AI-enabled capabilities and automation solutions.
• Knowledge of healthcare regulatory requirements, privacy and security.

Responsibilities

• Serve as the strategic technology leader for Provider engagement and related provider experience capabilities.
• Define end-to-end provider experience target state, roadmap, and investment priorities.
• Drive CRM strategy, adoption of AI-powered solutions, automation, and emerging technologies.
• Lead the delivery and modernization of provider-facing technology solutions.
• Promote Agile, DevSecOps, quality engineering, and AI-assisted delivery practices.
• Ensure governance, risk management, and performance reporting for initiatives.
• Maintain health, resiliency, security, compliance of platforms and services.
• Manage technology investments, budgets, and vendor governance.
• Build and develop high-performing engineering teams; foster collaboration.

Skills

CRM platform engineering

Provider engagement technologies

API-driven integrations

Cloud-native architecture

AI-enabled solutions

Healthcare regulatory knowledge

Education

Master’s degree

Tools

Salesforce

Salesforce Health Cloud

Service Cloud

Job description

Humana seeks a Director, Provider Solutions Engineering to lead technology strategy for provider engagement and CRM programs. You will translate business priorities into roadmaps, drive large-scale transformations, and ensure delivery excellence across multiple teams and platforms.

Responsibilities include establishing the future-state provider engagement vision, accelerating AI-enabled capabilities, modernizing platforms, and fostering an engineering culture focused on measurable business value