Digital Support Agent with Ukrainian

Atlean World; United States; Remote; USD 12,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Certification training

Renewable contract

Team events

Job summary

Atlean World is hiring a Digital Support Agent with Ukrainian proficiency for a Lisbon-based role. You will handle inquiries via phone, chat, and email, delivering friendly, solution-oriented service while following brand guidelines.

You will log interactions, work closely with teammates, and participate in ongoing training and development to advance within a leading global customer experience organization.

Qualifications

• Fluency in Ukrainian (native-like) and good English.
• Strong communication and active listening skills.
• Problem-solving mindset with a can-do attitude.

Responsibilities

• Answer customer questions by phone, chat, and email with a friendly, solution-focused attitude.
• Log and update customer interactions in the relevant systems.
• Follow brand guidelines and quality standards in every interaction.
• Collaborate with the team to continuously improve service quality.

Skills

Ukrainian

English

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Описание

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! We are offering a great work experience in Lisbon, Portugal for a role as a Digital Support Agent with Ukrainian. Why a Digital Support Agent with Ukrainian role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

Задачи

Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude

• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Требования

What do you need to be successful at this job?

• Language Maestro: Fluent in Ukrainian, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• B2+ English level

Условия

By joining this role, this is what you can expect:

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events
• Football tournaments, beach barbecues, surf lessons, and cultural events await!
• Make it your Next Job Without Boundaries!