Bilingual Digital Support Agent – Ukrainian | Lisbon

Atlean World; United States; À distance; USD 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Health insurance

Certification training

Renewable contract

Team events

Résumé du poste

Atlean World is hiring a Digital Support Agent with Ukrainian proficiency for a Lisbon-based role. You will handle inquiries via phone, chat, and email, delivering friendly, solution-oriented service while following brand guidelines.

You will log interactions, work closely with teammates, and participate in ongoing training and development to advance within a leading global customer experience organization.

Qualifications

• Fluency in Ukrainian (native-like) and good English.
• Strong communication and active listening skills.
• Problem-solving mindset with a can-do attitude.

Responsabilités

• Answer customer questions by phone, chat, and email with a friendly, solution-focused attitude.
• Log and update customer interactions in the relevant systems.
• Follow brand guidelines and quality standards in every interaction.
• Collaborate with the team to continuously improve service quality.

Connaissances

Ukrainian

English

Communication

Multitasking

Formation

High school diploma or equivalent

Description du poste

Atlean World is hiring a Digital Support Agent with Ukrainian proficiency for a Lisbon-based role. You will handle inquiries via phone, chat, and email, delivering friendly, solution-oriented service while following brand guidelines.

You will log interactions, work closely with teammates, and participate in ongoing training and development to advance within a leading global customer experience organization.