Customer Service - Dutch-speaking Support Advisor

Atlean World; United States; Remote; USD 15,000 - 22,000; Full time

Job summary

Atlean World is seeking a Dutch-speaking Customer Service Support Advisor to join its multicultural team in Thessaloniki, Greece. You will answer inquiries via phone, chat, and email, delivering friendly, effective solutions and ensuring adherence to brand guidelines.

You’ll log interactions in the systems and collaborate with the team to continuously improve service quality. Ideal candidates are fluent in Dutch with strong English, possess excellent communication and listening skills, and can

Qualifications

• Fluent in Dutch and good English.
• Excellent communication and active listening skills.
• Problem-solving mindset and multitasking ability.
• Comfortable using computer systems and multitasking across tools.
• Patience and empathy with a positive attitude.
• Willing to work in shifts.
• EU passport or Greek work permit.
• High school diploma or equivalent.
• Minimum B2 English and C1+ level in working language.

Responsibilities

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer you speak with.
• Following the brand's guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to keep improving the service you provide.

Skills

Dutch fluency

English proficiency

Communication skills

Active listening

Problem solving

Empathy

Shift work

Education

High school diploma

Job description

Описание:

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! We are offering a great work experience in Thessaloniki, Greece for a role as a Customer Service - Dutch-speaking Support Advisor.

Why a Customer Service - Dutch-speaking Support Advisor role is great for your professional and personal development:

• Live in Thessaloniki, Greece and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

Задачи:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Требования:

• Language Maestro: Fluent in Dutch, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• EU passport or Greek work permit (special cases reviewed by legal)
• High school diploma or equivalent
• Minimum B2 English C1+ level in the working language

Условия:

By joining this role, this is what you can expect:

• Work for a fast-growing global CX and digital services firm
• Support finding permanent housing after relocation
• Relocation Package is included: Paid flight to Thessaloniki
• Choice of 2 weeks in a hotel (breakfast & dinner included) or 2 weeks in an Airbnb with kitchen
• €350 real-estate agency fee covered to help you find permanent housing
• Football tournaments, beach barbecues, surf lessons, and cultural events await! Make it your Next Job Without Boundaries!

To join this journey, you should be a resident of a country within the European Union.

Please remember: your CV must be sent in English.