Portuguese Social Media Support

Atlean World; Ohio; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Private health insurance

Ticket Restaurant

Transportation allowance

Relocation package

Job summary

Atlean World is seeking a Portuguese Social Media Support specialist to work in Athens, Greece. You will engage customers via phone, chat, and email, resolving issues with a friendly, solution-focused approach while adhering to brand guidelines.

The role requires EU resident status or Greek work permit and a minimum B2 English level. Relocation assistance is provided, including travel, settling support, and housing arrangement.

Qualifications

• Fluent in Portuguese and at least B2 English.
• Strong communication and active listening skills.
• Able to log and update customer interactions in systems.
• Willingness to work in shifts and adapt to multiple tools.

Responsibilities

• Answer customer questions by phone, chat, and email with a friendly, solution-focused attitude.
• Resolve issues and create positive experiences for every customer.
• Follow brand guidelines and quality standards in all interactions.
• Log and update customer interactions in the relevant systems.
• Collaborate with team to continually improve service quality.

Skills

Portuguese fluency

English proficiency

Communication skills

Active listening

Problem-solving mindset

Computer systems proficiency

Shift flexibility

EU passport or Greek work permit

Education

High school diploma or equivalent

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Athens, Greece for a role as a Portuguese Social Media Support.

Why a Portuguese Social Media Support role is great for your professional and personal development:

• Live in Athens, Greece and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide
• Language Maestro: Fluent in Portuguese, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Availability to work in shifts
• EU passport or Greek work permit (special cases reviewed by legal)
• High school diploma or equivalent
• Minimum B2 English

By joining this role, this is what you can expect:

• Work for a fast-growing global CX and digital services firm
• Private health insurance
• Ticket Restaurant
• Transportation allowance

Relocation Package is included:

• Flight to the Future: Covered flight expenses
• First-Class Arrival: Taxi and settling assistance
• Nest in Comfort: 2 week accommodation in Hotel or Airbnb
• Real estate agency support and real estate agency fee covered
• Active & Awesome: Free sports activities

Make it your Next Job Without Boundaries!

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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

• Personal Touchpoint:As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

• Q&A Session:Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

• Making it Happen:Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

• Ongoing Support: Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

After you apply, you will receive more detailed information about the opportunities available.

Please remember: your CV must be sent in English.

To join this journey, you should be a resident of a country within the European Union.