Digital Shelf Lead: Commerce Ops & Trading Intelligence

vmlenterprisesolutions; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

WPP Enterprise Solutions, a leading growth partner for retailers, seeks a Supervisor of Commerce Operations to drive digital shelf health and commercial performance across Target, Kroger, Sam's Club, and other retailers in the U.S. This client-facing role delivers monthly reporting, proactive optimization, and cross-functional coordination with Brand, Omni-marketing, and Sales teams.

The ideal candidate combines strong content governance with trading intelligence and is comfortable translating

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers
• Execute product content updates
• Submit and maintain content through retailer portals, Salsify, and syndication platforms
• Verify syndication outcomes and monitor publication status
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication
• Implement pre-syndication readiness checklist
• Assess alert severity, identify root cause (retailer overwrite vs. syndication failure vs. data quality issue), and route to appropriate owner with recommended action
• Perform manual PDP audits for retailers not covered by Profitero (Food, Drug, DIY) on monthly cadence
• Monitor content contribution scores, retailer compliance scorecards, and publication health
• Escalate systemic issues and recurring patterns for structural resolution
• Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data (Nielsen, Circana, 84.51°)
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level
• Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence
• Support line review preparation and QBR data pulls for Target and Kroger Sales teams
• Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers
• Reports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics - each with written "so what" and recommended actions
• Execute approved content changes resulting from search/keyword recommendations (title rewrites, bullet updates, image swaps) and brief the creative agency
• Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates
• Execute approved keyword and content optimisations
• Receive and apply cross-retailer optimisation learnings from Amazon/Walmart teams
• Monitor share of search and organic rank for priority keywords (where data available via Profitero/retailer portals)
• Flag optimisation opportunities when data suggests content underperformance
• Manage daily ticket queues across retailer portals; prioritise by SLA and business impact
• Coordinate execution across Brand, Omni-marketing and Sales teams
• Track work through completion; provide status updates to stakeholders
• Resolve retailer publication issues, validation errors, and operational roadblocks
• Document recurring issues for root cause analysis and continuous improvement
• Maintain retailer execution guides

Job description

WPP Enterprise Solutions, a leading growth partner for retailers, seeks a Supervisor of Commerce Operations to drive digital shelf health and commercial performance across Target, Kroger, Sam's Club, and other retailers in the U.S. This client-facing role delivers monthly reporting, proactive optimization, and cross-functional coordination with Brand, Omni-marketing, and Sales teams.

The ideal candidate combines strong content governance with trading intelligence and is comfortable translating