Digital Shelf & Commerce Operations Lead

twentysix; Chicago (IL); On-site; USD 60,000 - 140,000; Full time

Job summary

VML is a global creative company delivering brand experience, customer experience, and commerce. The Supervisor, Commerce Operations leads digital shelf stewardship and commercial support across Target, Kroger, Sam's Club, and mid-tail retailers, ensuring content accuracy, compliance, and discoverability.

This client-facing role delivers actionable insights and quarterly reporting to improve performance. The ideal candidate has 3–5 years in ecommerce operations, experience with Profitero or

Qualifications

• 3-5 years in ecommerce operations, digital shelf management, PIM or retail services
• Experience with Target and/or Kroger retailer portals and content requirements
• Proficiency with Profitero, Stackline or equivalent
• Experience with Salsify, Syndigo or equivalent PIM/syndication platforms
• Strong data fluency: read dashboards and write actionable "so whats"
• Client-facing communication skills: comfortable presenting findings and recommendations
• Exceptional attention to detail with ability to manage multiple retailer priorities
• Advanced Excel; comfortable with structured reporting

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers
• Execute product content updates and submit through retailer portals, Salsify and syndication platforms
• Verify syndication outcomes and monitor publication status
• Prepare and deliver monthly competitive pricing snapshots and category share tracking
• Provide client reporting and insight delivery, with written actions

Job description

VML is a global creative company delivering brand experience, customer experience, and commerce. The Supervisor, Commerce Operations leads digital shelf stewardship and commercial support across Target, Kroger, Sam's Club, and mid-tail retailers, ensuring content accuracy, compliance, and discoverability.

This client-facing role delivers actionable insights and quarterly reporting to improve performance. The ideal candidate has 3–5 years in ecommerce operations, experience with Profitero or