Commerce Operations Lead, Digital Shelf & Insights

Wunderman Thompson (DBA VML); Rogers (AR); On-site; USD 60,000 - 140,000; Full time

Job summary

Wunderman Thompson (DBA VML) seeks a Supervisor of Commerce Operations to manage digital shelf health and commercial performance for a portfolio of major retailers. You will coordinate across content updates, retailer portals, and syndication tools, delivering actionable insights to client Omni-marketing and Sales teams.

The role combines operations with trading intelligence, requiring strong data fluency, cross-functional collaboration, and excellent attention to detail in a client-facing

Qualifications

• 3–5 years in eCommerce operations, digital shelf management, PIM or retail services.
• Experience with Target and/or Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent).
• Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent).
• Strong data fluency: read dashboards, spot anomalies and write actionable "so whats".
• Client-facing communication skills: comfortable presenting findings and recommendations.
• Exceptional attention to detail with ability to manage multiple concurrent retailer priorities.
• Advanced Excel; comfortable with structured reporting.

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers.
• Execute product content updates and submit content through retailer portals and syndication platforms.
• Verify syndication outcomes and monitor publication status; validate data accuracy before publication.
• Prepare and deliver monthly competitive pricing snapshots and track category share.

Skills

eCommerce operations

digital shelf management

PIM

retail services

Tools

Profitero

Stackline

Salsify

Syndigo

Excel

Job description

Wunderman Thompson (DBA VML) seeks a Supervisor of Commerce Operations to manage digital shelf health and commercial performance for a portfolio of major retailers. You will coordinate across content updates, retailer portals, and syndication tools, delivering actionable insights to client Omni-marketing and Sales teams.

The role combines operations with trading intelligence, requiring strong data fluency, cross-functional collaboration, and excellent attention to detail in a client-facing