Digital Shelf Operations Supervisor — Retail Analytics

Wunderman Thompson (DBA VML); Chicago (IL); On-site; USD 60,000 - 140,000; Full time

Job summary

VML/WPP Enterprise Solutions is seeking a Supervisor, Commerce Operations to manage digital shelf health and performance across Target, Kroger, Sam's Club, and other retailers. You will own content updates, publication validation, and monthly client reporting with actionable recommendations for Omni-marketing and Sales teams.

You will translate syndicated and retailer data into insights, drive content improvements, and coordinate cross-functional teams to ensure retailer readiness and category

Qualifications

• 3-5 years in eCommerce operations, digital shelf management, PIM or retail services.
• Experience with Target and/or Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent).
• Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent).
• Strong data fluency: can read dashboards, spot anomalies and write actionable "so whats".
• Client-facing communication skills: comfortable presenting findings and recommendations.
• Advanced Excel; comfortable with structured reporting.

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers.
• Execute product content updates.
• Submit and maintain content through retailer portals, Salsify, and syndication platforms.
• Verify syndication outcomes and monitor publication status.
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication.
• Implement pre-syndication readiness checklist.
• Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data (Nielsen, Circana, 84.51).
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level.
• Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence.
• Support line review preparation and QBR data pulls for Target and Kroger Sales teams.
• Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers.
• Execute approved content changes resulting from search/keyword recommendations and brief the creative agency.
• Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates.

Skills

eCommerce operations

digital shelf management

PIM

retail services

data fluency

Excel

client-facing

Tools

Profitero

Stackline

Salsify

Syndigo

Job description

VML/WPP Enterprise Solutions is seeking a Supervisor, Commerce Operations to manage digital shelf health and performance across Target, Kroger, Sam's Club, and other retailers. You will own content updates, publication validation, and monthly client reporting with actionable recommendations for Omni-marketing and Sales teams.

You will translate syndicated and retailer data into insights, drive content improvements, and coordinate cross-functional teams to ensure retailer readiness and category