Commerce Ops Lead - Digital Shelf & Insights

vmlenterprisesolutions; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

WPP Enterprise Solutions in Chicago seeks a Supervisor, Commerce Operations to oversee digital shelf health and commercial performance across multiple retailers, ensuring content accuracy, compliance, and timely updates.

You will deliver monthly reporting, triage platform alerts, optimize content, and provide proactive recommendations to drive retailer readiness and sales. Candidate combines operations experience with commercial acumen.

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers
• Execute product content updates
• Submit and maintain content through retailer portals, Salsify, and syndication platforms
• Verify syndication outcomes and monitor publication status
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication
• Implement pre-syndication readiness checklist
• Assess alert severity, identify root cause, and route to appropriate owner with recommended action
• Perform manual PDP audits for retailers not covered by Profitero on monthly cadence
• Monitor content contribution scores, retailer compliance scorecards, and publication health
• Escalate systemic issues and recurring patterns for structural resolution
• Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level
• Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence
• Support line review preparation and QBR data pulls for Target and Kroger Sales teams
• Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers
• Reports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics - each with written "so what" and recommended actions
• Execute approved content changes resulting from search/keyword recommendations and brief the creative agency
• Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates
• Execute approved keyword and content optimisations
• Receive and apply cross-retailer optimisation learnings from Amazon/Walmart teams
• Monitor share of search and organic rank for priority keywords
• Flag optimisation opportunities when data suggests content underperformance
• Manage daily ticket queues across retailer portals; prioritise by SLA and business impact
• Coordinate execution across Brand, Omni-marketing and Sales teams
• Track work through completion; provide status updates to stakeholders
• Resolve retailer publication issues, validation errors, and operational roadblocks
• Document recurring issues for root cause analysis and continuous improvement
• Maintain retailer execution guides:

Job description

WPP Enterprise Solutions in Chicago seeks a Supervisor, Commerce Operations to oversee digital shelf health and commercial performance across multiple retailers, ensuring content accuracy, compliance, and timely updates.

You will deliver monthly reporting, triage platform alerts, optimize content, and provide proactive recommendations to drive retailer readiness and sales. Candidate combines operations experience with commercial acumen.