Digital Shelf & Commerce Ops Lead

twentysix; Chicago (IL); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

VML, a WPP agency, seeks a Supervisor of Commerce Operations to manage day-to-day digital shelf stewardship and commercial performance for multiple retailers including Target and Kroger. You will translate retailer data into actionable insights and ensure content is accurate, compliant, and optimized for discoverability.

The role blends operations with trading intelligence, delivering monthly performance reporting, coordinating with Brand, Omni-marketing and Sales teams, and driving content

Qualifications

• 3-5 years in eCommerce operations, digital shelf management, PIM or retail services.
• Experience with Target and/or Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent).
• Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent).
• Strong data fluency: can read dashboards, spot anomalies and write actionable "so whats".

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers.
• Execute product content updates.
• Submit and maintain content through retailer portals, Salsify, and syndication platforms.
• Verify syndication outcomes and monitor publication status.
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication.
• Implement pre-syndication readiness checklist.
• Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers.
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level.
• Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence.
• Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers.
• Execute approved content changes resulting from search/keyword recommendations and brief the creative agency.

Skills

eCommerce operations

PIM

retailer portals

Profitero

Salsify

Tools

Profitero

Stackline

Salsify

Syndigo

Job description

VML, a WPP agency, seeks a Supervisor of Commerce Operations to manage day-to-day digital shelf stewardship and commercial performance for multiple retailers including Target and Kroger. You will translate retailer data into actionable insights and ensure content is accurate, compliant, and optimized for discoverability.

The role blends operations with trading intelligence, delivering monthly performance reporting, coordinating with Brand, Omni-marketing and Sales teams, and driving content