Digital Lead Conversion Specialist

D.R. Horton; Lakeville (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid time off and holidays

Voluntary benefits

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert online leads into onsite traffic and sales. You will manage inbound website leads, ensure a positive customer experience across online channels, and schedule appointments with onsite Sales Representatives.

The role requires strong communication, team collaboration, and proficiency with MS Office. Expect typical office hours with occasional overtime and minimal travel for training.

Qualifications

• High school diploma or GED and/or 1–3 years related experience.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work well within a team.
• Provide attention to detail and manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Proficiency with MS Office and email.
• Ability to sit for majority of 8-hour workday; vision requirements apply.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies.
• Ensure a positive experience to all potential customers online, via live chat or phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Qualify leads to identify genuine opportunities.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).
• Generate monthly website traffic analysis (hits, source, etc.).
• Maintain knowledge of communities, products, plans and amenities.
• Develop new customer opportunities via telephone, email, and mail.
• Coordinate mass mailing lists and material mailing to prospects.
• Conduct business professionally to enhance goodwill and profitability.
• Overtime may be required; minimal overnight travel for training.

Skills

Interpersonal skills

Written communication

Verbal communication

Team player

Attention to detail

MS Office

Organizational skills

Follow-through

Education

High school diploma or GED

1–3 years related experience

Tools

Email

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert online leads into onsite traffic and sales. You will manage inbound website leads, ensure a positive customer experience across online channels, and schedule appointments with onsite Sales Representatives.

The role requires strong communication, team collaboration, and proficiency with MS Office. Expect typical office hours with occasional overtime and minimal travel for training.