Digital Lead Conversion Specialist

D. R. Horton; Conyers (GA); On-site; USD 37,000 - 48,000; Full time

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales.

You will manage incoming internet leads from the company website and outsourced sources, ensuring a positive experience across online chat and phone channels. In this role you will schedule office appointments, maintain customer data in the CRM, and generate monthly sales and marketing reports while developing new opportunities through outreach.

Qualifications

• High school diploma or GED; and/or 1–3 years of related experience and/or training.
• Superb interpersonal, written and verbal communication skills.
• Ability to work well within a team.
• Provide attention to detail and manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications.
• Proficiency with MS Office and email.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies.
• Ensure a positive experience to all potential customers whether online, live chat or by phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities.
• Responsible for producing monthly sales and marketing reports.
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
• Coordinate mass mailing lists and the mailing of materials to prospective clients.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.

Skills

Interpersonal skills

Written communication

Verbal communication

Team player

MS Office

Email proficiency

CRM software

Education

High school diploma or GED

Tools

CRM software

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales.

You will manage incoming internet leads from the company website and outsourced sources, ensuring a positive experience across online chat and phone channels. In this role you will schedule office appointments, maintain customer data in the CRM, and generate monthly sales and marketing reports while developing new opportunities through outreach.