Digital Lead Conversion Specialist

D.R. Horton; Midland (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. The role focuses on providing a positive experience across online channels, live chat, and phone, while maintaining accurate customer data in the CRM system.

Key duties include updating the customer management database, qualifying leads, and generating monthly sales and marketing reports to improve performance and outreach. This position may require overtime and minimal travel.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and verbal communication skills.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Manage all incoming internet leads from company website and outsourced sources.
• Ensure a positive experience for online, chat, or phone inquiries.
• Convert qualified leads into office appointments with onsite Sales Representatives.

Skills

Interpersonal skills

Verbal communication

Teamwork

Attention to detail

MS Office

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. The role focuses on providing a positive experience across online channels, live chat, and phone, while maintaining accurate customer data in the CRM system.

Key duties include updating the customer management database, qualifying leads, and generating monthly sales and marketing reports to improve performance and outreach. This position may require overtime and minimal travel.