Digital Lead Conversion Specialist

D. R. Horton; Huntsville (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Holidays

Job summary

D.R. Horton, Inc. in Huntsville, AL, is seeking an Online Sales Concierge to manage internet leads, schedule appointments, and support the sales team with CRM data and reporting.

You will qualify leads, respond to inquiries via website, chat, email or phone, and generate opportunities while maintaining product knowledge of communities, plans and amenities. The role requires strong communication, teamwork, and proficiency with MS Office.

Qualifications

• High school diploma or GED with 1–3 years related experience.
• Excellent interpersonal, written and verbal communication.
• Ability to work well within a team.
• Provide attention to detail and manage multiple responsibilities.
• Proficient with MS Office and email.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies.
• Ensure a positive experience to all potential customers whether online, live chat or by phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Exercise proper qualification skills to identify genuine leads with sales potential.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
• Coordinate mass mailing lists and the mailing of materials to prospective clients.
• Conduct all business professionally to serve customers and increase goodwill and company profits.
• Ability to work overtime; minimal overnight travel may be required for training.

Skills

Interpersonal communication

Written communication

Verbal communication

Organizational skills

Follow-through

MS Office

Email proficiency

Education

High school diploma or GED

Tools

MS Office

Email

Job description

D.R. Horton, Inc. in Huntsville, AL, is seeking an Online Sales Concierge to manage internet leads, schedule appointments, and support the sales team with CRM data and reporting.

You will qualify leads, respond to inquiries via website, chat, email or phone, and generate opportunities while maintaining product knowledge of communities, plans and amenities. The role requires strong communication, teamwork, and proficiency with MS Office.