Digital Homebuyer Engagement Specialist

D.R. Horton; Conroe (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K)

Employee Stock Purchase Plan

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Job summary

D.R. Horton is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. You will manage leads, ensure a top-notch customer experience online, and schedule appointments with onsite Sales Representatives.

You will maintain CRM data, generate monthly performance reports, and analyze website traffic to identify new opportunities. Strong communication, teamwork, and MS Office skills are essential.

Qualifications

• High school diploma or GED and 1–3 years of related experience or training.
• Strong interpersonal, written and verbal communication skills.
• Able to work well within a team and manage multiple tasks.
• Proficient with MS Office and email; detail oriented.

Responsibilities

• Manage all incoming internet leads from company website and outsourced sources.
• Provide a positive experience online, via live chat or phone for potential customers.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in the customer management database.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis).
• Generate a monthly analysis of divisional website traffic and sources.

Skills

Interpersonal communication

Written communication

Verbal communication

Teamwork

Attention to detail

Multitasking

MS Office

Email proficiency

Education

High school diploma or GED

Tools

CRM software

Job description

D.R. Horton is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. You will manage leads, ensure a top-notch customer experience online, and schedule appointments with onsite Sales Representatives.

You will maintain CRM data, generate monthly performance reports, and analyze website traffic to identify new opportunities. Strong communication, teamwork, and MS Office skills are essential.