Homebuyer Online Sales Concierge

D.R. Horton; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and H.O.

Company Holidays

Multiple Voluntary Benefits

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. You will manage leads from company and outsourced sites, ensuring a positive customer experience across online, chat, and phone channels.

Responsibilities include qualifying leads, scheduling appointments with onsite Sales Representatives, and maintaining CRM data. You will prepare monthly reports and stay informed about communities and product offerings.

Qualifications

• High school diploma or GED, and/or one to three years of related experience and/or training.
• Superb interpersonal, written and verbal communication skills.
• Ability to work well within a team.
• Provide attention to detail and manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications.
• Proficiency with MS Office and email.

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime

Skills

Interpersonal communication

Written communication

Verbal communication

Teamwork

Detail orientation

MS Office

Email proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. You will manage leads from company and outsourced sites, ensuring a positive customer experience across online, chat, and phone channels.

Responsibilities include qualifying leads, scheduling appointments with onsite Sales Representatives, and maintaining CRM data. You will prepare monthly reports and stay informed about communities and product offerings.