Online Sales Concierge: Lead Conversion & Engagement

D.R. Horton - Multifamily; Chattanooga (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Vacation and Holidays

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to manage internet leads and drive onsite traffic. You will convert qualified leads into appointments with Sales Representatives and maintain customer data with accuracy.

The role requires strong communication skills, ability to work within a team, and proficiency in MS Office. This position may require overtime and occasional travel for training.

Qualifications

• High school diploma or GED required, or equivalent work experience.
• 1–3 years of related experience preferred.
• Excellent interpersonal, written and verbal communication skills.
• Proficiency with MS Office and email applications.

Responsibilities

• Manage all incoming internet leads from company website and outsourced sources.
• Provide a positive experience for online, live chat, or phone inquiries.
• Convert qualified leads to onsite appointments with Sales Representatives.
• Enter and update data in the customer management system accurately.
• Qualify leads to identify genuine sales opportunities.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis).
• Analyze divisional website traffic and sources monthly.
• Maintain up-to-date knowledge of communities, products, plans, and amenities.
• Proactively generate new opportunities by calling, emailing, and mailing prospects.
• Coordinate mass mailings and distribution of materials to clients.

Skills

Interpersonal

MS Office

Multitasking

Team player

Education

HS diploma or GED

Tools

MS Office

Job description

D.R. Horton, Inc. is seeking an Online Sales Concierge to manage internet leads and drive onsite traffic. You will convert qualified leads into appointments with Sales Representatives and maintain customer data with accuracy.

The role requires strong communication skills, ability to work within a team, and proficiency in MS Office. This position may require overtime and occasional travel for training.