Customer Experience Teller – Digital Engagement

M&T Bank Corporation; Connecticut; Hybrid; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Connecticut is seeking a friendly, customer-focused professional for a Branch Customer Service role. You will greet customers, assist with transactions, and resolve routine issues while promoting digital options to enhance self-service and efficiency.

You will balance cash, handle transactions accurately, support AML/KYC/compliance tasks, and log feedback while delivering empathetic, accessible service in a face-to-face environment.

Qualifications

• High school diploma or GED required.
• 6 months customer service experience or data entry experience.
• Proven verbal communication and interpersonal skills.
• Proficient with internet-based tools and self-service options.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Escalate/account service issues to resolution and log complaints.
• Transition sales opportunities to appropriate banking partners.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.
• Complete AML/KYC/BSA related activities and maintain compliance.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet user-level proficiency

Education

High school diploma or GED

Tools

None

Job description

M&T Bank Corporation in Connecticut is seeking a friendly, customer-focused professional for a Branch Customer Service role. You will greet customers, assist with transactions, and resolve routine issues while promoting digital options to enhance self-service and efficiency.

You will balance cash, handle transactions accurately, support AML/KYC/compliance tasks, and log feedback while delivering empathetic, accessible service in a face-to-face environment.