Digital Field Operations Manager – Substation Monitoring

Hitachi Energy Ltd.; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Innovative technologies

Collaborative environment

Learning platforms

Health benefits

Paid leave and flexible work

Job summary

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end technical sales support, order acceptance, and project delivery across the United States.

You will manage digital field substation monitoring projects, lead a team of service technicians, and coordinate between Sales, Engineering, Quality, and Purchasing to ensure on-time delivery and cost control. The role requires a technical or business degree, 5–10 years in relevant fields, travel up to 30%, and

Qualifications

• Bachelor's degree in a technical or business-related field.
• 5–10 years of operations, project management, digital services or related technical environments.
• Ability to travel domestically up to 30% as needed.
• Authorized to work in the United States.
• Experience connecting IIoT devices; SAP experience preferred.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP.
• Manage the execution of digital field substation equipment monitoring projects, including schedules and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and forecast project costs.
• Coordinate warranty and support activities with the Global Call Center.
• Serve as the subject matter resource for substation monitoring projects and devices.
• Coordinate across Sales, Engineering, Quality, Purchasing, and production to deliver on time and within cost and quality standards.
• Prepare technical specifications and documentation, investigate problems, and provide root-cause recommendations.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Project management

Operations management

Digital services

Team leadership

SAP

Salesforce

IIoT programming

Cross-functional collaboration

Education

Bachelor's degree in a technical or business-related field

Tools

Salesforce

SAP

Job description

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end technical sales support, order acceptance, and project delivery across the United States.

You will manage digital field substation monitoring projects, lead a team of service technicians, and coordinate between Sales, Engineering, Quality, and Purchasing to ensure on-time delivery and cost control. The role requires a technical or business degree, 5–10 years in relevant fields, travel up to 30%, and