Senior Operations Manager – Digital Substation Projects

Hitachi Energy Ltd.; Earth City (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end technical sales support, order acceptance, and project execution across the United States.

You will lead digital field substation equipment monitoring projects, manage schedules, inventory, lead times, field service activities, and budgets while coordinating with Sales, Engineering, Quality, Purchasing and production teams.

Qualifications

• Bachelor's degree in a technical or business-related field.
• 5–10 years of experience in operations, project management, digital services, or related technical environments.
• Work authorization to work in the United States.
• Ability to travel domestically up to 30%.
• Strong attention to detail and ability to manage multiple deadlines.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals.
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and regularly review and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Serve as the subject matter resource for substation equipment monitoring projects and devices.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Operations management

Project management

Team leadership

Budgeting

Forecasting

Cross-functional collaboration

SAP experience

IIoT programming

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end technical sales support, order acceptance, and project execution across the United States.

You will lead digital field substation equipment monitoring projects, manage schedules, inventory, lead times, field service activities, and budgets while coordinating with Sales, Engineering, Quality, Purchasing and production teams.