Operations Manager, Digital Services & Substation Projects

Hitachi Energy Ltd.; South Greensburg (PA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave and flexible work

Job summary

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end sales support, order acceptance, and project execution for digital projects across the United States.

You will lead field substation equipment monitoring projects, manage schedules, inventory, lead times, field service activities, and budgeting while coordinating with Sales, Engineering, and Quality teams. The role requires a Bachelor's degree, 5–10 years in operations or project management, strong

Qualifications

• Bachelor's degree in a technical or business-related field.
• 5-10 years of professional experience in operations, project management, digital services, field service, or related technical environments.
• Able to organize work, manage multiple deadlines, and maintain attention to detail.
• Able to communicate effectively and collaborate across technical, operational, and customer-facing teams.
• Programming experience connecting IIoT devices; SAP experience preferred.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals.
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and regularly review and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Serve as the subject matter resource for substation equipment monitoring projects and devices.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Team leadership

Effective communication

Project coordination

Data analysis

Multi-tasking

Cross-functional collaboration

Education

Bachelor's degree (technical or business)

Tools

Salesforce

SAP

Job description

Hitachi Energy Ltd. is seeking an Operations Manager for Digital Services to oversee front-end sales support, order acceptance, and project execution for digital projects across the United States.

You will lead field substation equipment monitoring projects, manage schedules, inventory, lead times, field service activities, and budgeting while coordinating with Sales, Engineering, and Quality teams. The role requires a Bachelor's degree, 5–10 years in operations or project management, strong