Digital Services Operations Manager

Hitachi Energy Ltd.; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Hitachi Energy Ltd. in Nashville, TN, is seeking an Operations Manager for Digital Services to lead front-end technical sales support, order acceptance, and project execution across the United States.

You will oversee digital field substation equipment monitoring projects, manage budgets and costs, coordinate cross-functional teams, and mentor field service technicians.

The role requires a technical or business degree, 5–10 years in related operations, SAP experience, and travel up to 30%.

Qualifications

• Bachelor's degree in a technical or business-related field.
• 5–10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments.
• Ability to organize work, manage multiple deadlines, and maintain attention to detail.
• Strong communication and cross-functional collaboration skills.
• Programming experience connecting IIoT devices; SAP experience preferred.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals.
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Serve as the subject matter resource for substation equipment monitoring projects and devices.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost, and to quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Operations management

Project management

Leadership

SAP

Salesforce

Budgeting

Communication

Education

Bachelor's degree in a technical or business-related field

Tools

Salesforce

SAP

Excel

Job description

Hitachi Energy Ltd. in Nashville, TN, is seeking an Operations Manager for Digital Services to lead front-end technical sales support, order acceptance, and project execution across the United States.

You will oversee digital field substation equipment monitoring projects, manage budgets and costs, coordinate cross-functional teams, and mentor field service technicians.

The role requires a technical or business degree, 5–10 years in related operations, SAP experience, and travel up to 30%.