Digital Experience Architect & Optimization Strategist

Nuvision Federal Credit Union; Florida; À distance; USD 41 000 - 61 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Résumé du poste

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to improve performance, usability, and member experience across Nuvision’s digital channels. You will own optimization, product operations, analytics, governance, and continuous improvement across the digital ecosystem.

You will monitor member journeys, conversion funnels, and onboarding processes, coordinating with Operations, Compliance, Risk, Branches, and the MRC to enhance onboarding and increase

Qualifications

• 3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
• Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
• Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
• Strong communication skills (verbal and written) to interact with leadership, team members and members.

Responsabilités

• Monitor and optimize the complete digital member journey across digital channels.
• Analyze application funnels, abandonment trends, conversion rates, and member behavior data.
• Identify friction points and develop journey maps and future-state recommendations.
• Lead digital analytics and executive performance reporting with dashboards and scorecards.
• Coordinate digital vendor relationships, serve as liaison, monitor SLAs and project deliverables.
• Develop requirements, document workflows, user stories, and governance for digital improvements.

Connaissances

Analytical thinking

Reporting

Process improvement

Project coordination

Vendor management

Communication

Technical systems

Formation

Bachelor’s degree in related field

Description du poste

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to improve performance, usability, and member experience across Nuvision’s digital channels. You will own optimization, product operations, analytics, governance, and continuous improvement across the digital ecosystem.

You will monitor member journeys, conversion funnels, and onboarding processes, coordinating with Operations, Compliance, Risk, Branches, and the MRC to enhance onboarding and increase