Digital Experience Architect – Optimization & Analytics

Nuvision Federal Credit Union; Hydaburg (AK); À distance; USD 47 000 - 71 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Résumé du poste

Nuvision Federal Credit Union seeks a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across Nuvision's digital channels. You will analyze member journeys, optimize conversion, and drive operational efficiency while managing the digital account opening queue and SLA adherence.

You will lead analytics, develop dashboards, coordinate with Operations, Compliance, Risk, Branches, and IT, and partner with digital platform vendors to improve

Qualifications

• 3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
• Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
• Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
• Must be able to handle multiple priorities.
• Must be able to deal with constant interruptions.
• Strong communication skills (verbal and written) to effectively interact with leadership, team members and members.
• Strong proficiency with technical systems and solutions with the ability to identify root causes and resolve technical issues.

Responsabilités

• Monitor and optimize the complete digital member journey across channels.
• Lead digital analytics and executive performance reporting.
• Coordinate digital vendor relationships and enhancement initiatives.
• Develop and maintain digital performance dashboards and scorecards for executive leadership.
• Translate analytics, member feedback, and operational data into strategic recommendations.
• Identify onboarding improvements to reduce abandonment and improve completed openings.

Connaissances

Digital banking

Fintech

Product management

Business analysis

Vendor management

Analytics

Reporting

Project coordination

Communication

Formation

Bachelor’s degree or equivalent

Description du poste

Nuvision Federal Credit Union seeks a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across Nuvision's digital channels. You will analyze member journeys, optimize conversion, and drive operational efficiency while managing the digital account opening queue and SLA adherence.

You will lead analytics, develop dashboards, coordinate with Operations, Compliance, Risk, Branches, and IT, and partner with digital platform vendors to improve