Digital Experience & Optimization Strategist

Nuvision Federal Credit Union

Yuma (AZ)

Remote

USD 41,000 - 62,000

Full time

6 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union seeks a Digital Experience & Optimization Specialist to improve performance, usability, and member experience across Nuvision's digital channels. You will analyze member journeys, funnels, abandonment trends, channel usage, and operational performance to implement enhancements that improve conversion and streamline interactions.

You will actively manage the digital account opening queue to meet SLAs and coordinate with Operations, Compliance, Risk, Branches, and MRC

Qualifications

3-5 years of digital banking, fintech, or product management experience.
Strong analytics, reporting, and process improvement skills.
Vendor management and cross-functional collaboration experience.
Excellent written and verbal communication with leadership.

Responsibilities

Monitor and optimize the complete digital member journey.
Analyze application funnels, abandonment trends, and conversion.
Identify friction points and recommend enhancements to improve UX and conversion.
Develop and maintain digital performance dashboards and scorecards.
Coordinate digital vendor relationships and act as primary liaison.
Prepare executive summaries and presentations.