Digital Experience & Growth Optimization Lead

Nuvision Federal Credit Union

Wyoming (MI)

Remote

USD 41,000 - 62,000

Full time

11 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to improve performance, usability, and member experience across Nuvision’s digital channels. The role drives analytics, governance, and continuous improvement while proactively managing the digital account opening workflow and SLA adherence.

Responsibilities include monitoring journeys, optimizing funnels, collaborating with Operations, Risk, and IT, and leading vendor relationships.

Qualifications

3–5 years of experience in digital banking, fintech, product management, or related field.
Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
Must be able to handle multiple priorities and interruptions.
Strong communication skills to interact with leadership, team members and members.

Responsibilities

Monitor and optimize the complete digital member journey.
Develop and maintain digital performance dashboards and scorecards for executive leadership.
Coordinate digital vendor relationships and enhancement initiatives.
Translate analytics and member feedback into strategic recommendations.
Support AI, automation, and digital experience initiatives.
Ensure governance, risk, and compliance in digital projects.