Digital Experience & Optimization Lead

Nuvision Federal Credit Union; Lorida (FL); À distance; USD 41 000 - 61 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Résumé du poste

Nuvision Credit Union seeks a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across its digital channels. You will own digital optimization, product operations, analytics, and vendor governance while driving continuous improvement.

You will analyze member journeys, funnels, adoption metrics, and coordinate with Operations, Compliance, Risk, IT, and MRC to implement enhancements and AI initiatives, including automated workflows and UAT

Qualifications

• 3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
• Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
• Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
• Must be able to handle multiple priorities and constant interruptions.
• Strong communication skills to interact with leadership, team members and members.

Responsabilités

• Monitor and optimize the complete digital member journey across online and mobile channels.
• Analyze application funnels, abandonment trends, conversion rates, and member behavior data.
• Identify friction points and implement improvements to reduce clicks and increase conversion.
• Lead digital analytics and executive performance reporting with dashboards and scorecards.
• Coordinate digital vendor relationships, governance, and project timelines.
• Support AI, automation, and digital experience initiatives and testing activities.
• Document workflows, business rules, and user stories for digital enhancements.

Connaissances

Digital banking knowledge

Analytics

Vendor management

Project coordination

Communication skills

Formation

Bachelor’s degree in related field

Outils

Analytics dashboards

Description du poste

Nuvision Credit Union seeks a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across its digital channels. You will own digital optimization, product operations, analytics, and vendor governance while driving continuous improvement.

You will analyze member journeys, funnels, adoption metrics, and coordinate with Operations, Compliance, Risk, IT, and MRC to implement enhancements and AI initiatives, including automated workflows and UAT