Digital Experience & Conversion Architect

Nuvision Federal Credit Union

Texas

On-site

USD 41,000 - 61,000

Full time

29 hours ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to improve performance, usability, and member experience across Nuvision’s digital channels. The role includes analytics, governance, and continuous improvement, with responsibilities spanning digital account opening, journeys, and cross‑functional collaboration.

You will monitor and optimize member journeys, develop dashboards, track key metrics, and coordinate with Operations, Compliance, Risk, and IT to

Qualifications

3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
Must be able to handle multiple priorities and deal with interruptions.

Responsibilities

Monitor and optimize the complete digital member journey across account opening, lending, online banking, and mobile channels.
Analyze application funnels, abandonment trends, conversion rates, and member behavior data.
Identify friction points and recommend enhancements to reduce clicks and improve user experience.
Lead digital analytics and executive performance reporting with dashboards and scorecards.
Coordinate digital vendor relationships, vendor performance, and project deliverables.
Translate analytics and stakeholder feedback into strategic recommendations for digital growth.