Digital Experience & Optimization Architect

Nuvision Federal Credit Union; Crystal Bay (NV); À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Résumé du poste

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across digital channels. You will own optimization, analytics, vendor coordination, governance, and continuous improvement, while managing the digital account opening pending queue to meet SLAs.

You’ll monitor journeys, develop dashboards, analyze funnels, and collaborate with Operations, Compliance, Risk, Branches, and IT to improve onboarding and

Qualifications

• 3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
• Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
• Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
• Must be able to handle multiple priorities.
• Must be able to deal with constant interruptions.
• Strong communication skills (verbal and written) to effectively interact with leadership, team members and members.
• Strong proficiency with technical systems and solutions with the ability to identify root causes and resolve technical issues.

Responsabilités

• Monitor and optimize the complete digital member journey.
• Monitor end-to-end member journeys across digital account opening, lending, online banking, mobile banking, and self-service channels.
• Identify friction points and recommend enhancements to reduce clicks and improve conversion.
• Develop journey maps and future-state process recommendations to support digital growth objectives.
• Collaborate with stakeholders to prioritize and implement experience improvements.
• Lead digital analytics and executive performance reporting.
• Develop and maintain digital performance dashboards and scorecards for executive leadership.
• Track KPIs including application starts, completion rates, approval rates, abandonment, and digital adoption.
• Coordinate digital vendor relationships and enhancement initiatives.
• Act as primary business liaison for digital platform vendors and technology partners.
• Coordinate testing, QA, and implementation support.
• Develop UAT plans and test scenarios for digital enhancements.
• Validate functionality, user experience, and system performance prior to implementation.
• Document and track defects, enhancement requests, and remediation activities.
• Present findings and business cases to leadership; support planning and roadmaps.
• Support AI, automation, and digital experience initiatives.
• Identify opportunities to leverage AI and automation to improve experiences.

Connaissances

Analytics

Vendor management

Digital banking

Communication

Problem solving

Formation

Bachelor’s degree in related field; or equivalent

Description du poste

Nuvision Federal Credit Union is seeking a Digital Experience & Optimization Specialist to enhance performance, usability, and member experience across digital channels. You will own optimization, analytics, vendor coordination, governance, and continuous improvement, while managing the digital account opening pending queue to meet SLAs.

You’ll monitor journeys, develop dashboards, analyze funnels, and collaborate with Operations, Compliance, Risk, Branches, and IT to improve onboarding and