Digital Engagement Teller - Branch Experience

M&T Bank; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Stamford, CT seeks a customer service oriented team member to support branch operations and process daily transactions with accuracy and care.

Responsibilities include greeting customers, handling routine transactions, balancing cash, addressing account inquiries, and promoting digital self-service options while ensuring AML/KYC compliance. The role emphasizes empathy, attentiveness, and teamwork in a fast-paced branch environment.

Qualifications

• High school diploma or GED with 6 months customer service experience or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address their immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues and log customer complaints.
• Introduce appropriate banking partner for sales opportunities.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Stamford, CT seeks a customer service oriented team member to support branch operations and process daily transactions with accuracy and care.

Responsibilities include greeting customers, handling routine transactions, balancing cash, addressing account inquiries, and promoting digital self-service options while ensuring AML/KYC compliance. The role emphasizes empathy, attentiveness, and teamwork in a fast-paced branch environment.