Digital Engagement Teller

M&T Bank Corporation; Stratford (CT); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Volunteer time off

Job summary

M&T Bank Corporation is seeking a customer-focused associate in Stratford, CT to deliver exceptional service at the branch. You will manage customer interactions, process transactions, and support branch operations with accuracy and empathy.

Role emphasizes digital engagement, lobby presence, and adherence to compliance standards while promoting the bank's brand and delivering solutions to customers.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred)

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs and offering applicable banking options.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Own escalated account service issues and log complaints in the system.
• Assist with branch operations such as cash ordering, vault, ATM, and wire transfers.
• Perform AML/KYC activities and comply with regulatory standards.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet proficiency

Bilingual (preferred)

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a customer-focused associate in Stratford, CT to deliver exceptional service at the branch. You will manage customer interactions, process transactions, and support branch operations with accuracy and empathy.

Role emphasizes digital engagement, lobby presence, and adherence to compliance standards while promoting the bank's brand and delivering solutions to customers.