Branch Banking & Digital Service Advisor

M&T Bank; Stamford (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank in Stamford, CT is seeking a customer-focused Teller to deliver exemplary service and support daily branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and promote digital capabilities to meet needs.

You will engage customers, explain loan criteria, manage lobby interactions, and refer opportunities to banking partners while adhering to AML/KYC requirements and branch procedures.

Qualifications

• High school diploma or GED required with 1 year retail sales or customer service experience.
• Strong verbal and interpersonal communication skills.
• Ability to interact with a diverse customer base and handle difficult conversations.

Responsibilities

• Educate customers and explain Consumer and Business Banking features; make recommendations.
• Engage customers and promote digital banking capabilities.
• Explain high-level loan criteria and decision factors.
• Complete servicing tasks for Consumer and Business Banking relationships.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Greet customers and manage lobby interactions; refer opportunities to partners.
• Adhere to AML/KYC processes and escalate suspected fraud.
• Log and resolve customer inquiries and overdraft reviews.

Skills

Retail sales

Customer service

Telesales

Communication

Time management

Interpersonal skills

Education

High school diploma

GED

Job description

M&T Bank in Stamford, CT is seeking a customer-focused Teller to deliver exemplary service and support daily branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and promote digital capabilities to meet needs.

You will engage customers, explain loan criteria, manage lobby interactions, and refer opportunities to banking partners while adhering to AML/KYC requirements and branch procedures.