Digital Concierge & Hospitality Banking Advocate

Capital One; Potomac (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Education Assistance

Paid Time Off

401(k) Matching

Parental Leave

Mental Health support

Back-up Care

Job summary

Capital One is seeking a Full Time Branch Ambassador in Montgomery County, MD (North & East Cluster). You are the face of hospitality, helping customers with transactions and guiding them to digital tools for secure banking.

As a Branch Ambassador, you’ll educate clients on mobile banking and digital features, while delivering friendly, proactive service. A flexible, customer-first mindset and ability to work in a fast-paced environment are essential.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: You’ll execute high-volume cash transactions with 100% accuracy, ensuring security, audits, and regulatory standards are met.
• The Digital Concierge: You’ll educate clients on mobile banking, remote deposit capture, and contactless payments for convenience and security.
• The First-Line Consultant: You’ll listen to identify client needs and pair them with the right digital tools or banking solutions.
• The Hospitality Lead: You greet customers and balance efficient operations with warmth and community focus.

Skills

Customer Service

Cash Handling

Retail Experience

Education

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Full Time Branch Ambassador in Montgomery County, MD (North & East Cluster). You are the face of hospitality, helping customers with transactions and guiding them to digital tools for secure banking.

As a Branch Ambassador, you’ll educate clients on mobile banking and digital features, while delivering friendly, proactive service. A flexible, customer-first mindset and ability to work in a fast-paced environment are essential.