Digital Banking Concierge & Customer Advocate

Capital One; Wheaton (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Accounts

Life & Disability Insurance

Paid Time Off

Education Assistance

401(k) Matching 7.5%

Paid Parental Leave

Mental Health Support

Back-up Child/Elder Care

Job summary

Capital One in Maryland is seeking a Full Time Branch Ambassador for the Eastern Maryland region. As the heartbeat of our space, you will blend hospitality with digital tools, guiding customers through mobile banking, deposits, and everyday financial solutions while ensuring a welcoming, human-centric experience.

You will educate clients on digital tools, uncover their goals, and support a high-volume branch with flexible scheduling.

Qualifications

• High School Diploma, GED, or Equivalent Certification

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and adhere to security/audit standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments to increase convenience and security.
• Identify customer goals and pair them with digital tools or banking solutions to help them succeed.
• Greet customers and maintain a warm, hospitable environment while managing high-volume operations.

Skills

Hospitality

Tech fluency

Cash handling

Education

High School Diploma

Job description

Capital One in Maryland is seeking a Full Time Branch Ambassador for the Eastern Maryland region. As the heartbeat of our space, you will blend hospitality with digital tools, guiding customers through mobile banking, deposits, and everyday financial solutions while ensuring a welcoming, human-centric experience.

You will educate clients on digital tools, uncover their goals, and support a high-volume branch with flexible scheduling.