Digital Banking Concierge & Hospitality Advocate

Capital One; Olney (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, VU

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One in Olney, MD seeks a Branch Ambassador to deliver hospitality-first banking. You’ll handle cash with accuracy, educate clients on digital tools, and tailor solutions to personal or business goals. The role blends service excellence with a tech-forward environment.

You’ll thrive in a fast-paced space, greeting customers, supporting branches within a 50-mile radius, and adapting to flexible schedules while upholding security and regulatory standards.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: process high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, and regulatory standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: listen to needs and pair customers with appropriate digital tools or banking solutions.
• The Hospitality Lead: greet customers and balance efficiency with warmth in a high-volume environment.

Skills

Hospitality

Customer Service

Cash Handling

Adaptability

Tech Fluency

Education

High School Diploma

Job description

Capital One in Olney, MD seeks a Branch Ambassador to deliver hospitality-first banking. You’ll handle cash with accuracy, educate clients on digital tools, and tailor solutions to personal or business goals. The role blends service excellence with a tech-forward environment.

You’ll thrive in a fast-paced space, greeting customers, supporting branches within a 50-mile radius, and adapting to flexible schedules while upholding security and regulatory standards.