Branch Hospitality & Digital Banking Advisor

Capital One; Gaithersburg (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 medical/dental/vision coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Gaithersburg, MD is hiring a Full Time Branch Ambassador for Montgomery County. You will be the heart of the branch, delivering warm hospitality while guiding customers through digital tools and banking solutions.

You will handle high-volume cash transactions with precision, educate clients on mobile banking, and help them reach financial goals. The role requires adaptability to a fast-moving environment and a commitment to safety and customer service.

Qualifications

• High School Diploma or GED or equivalent is required.
• 1 year of Retail, Sales, or Customer Service experience is required.
• At least 6 months of cash handling experience is required.

Responsibilities

• Process high-volume cash transactions with accuracy and security.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and pair with digital tools or banking solutions.
• Welcome customers and maintain warm, hospitality-focused campus presence.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Gaithersburg, MD is hiring a Full Time Branch Ambassador for Montgomery County. You will be the heart of the branch, delivering warm hospitality while guiding customers through digital tools and banking solutions.

You will handle high-volume cash transactions with precision, educate clients on mobile banking, and help them reach financial goals. The role requires adaptability to a fast-moving environment and a commitment to safety and customer service.