Branch Hospitality & Digital Banking Advocate

Capital One; Bethesda (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Education assistance

401(k) matching

Parental leave

Mental health resources

Job summary

Capital One in Bethesda, MD seeks a Full Time Branch Ambassador to be the heartbeat of the Montgomery County branch cluster. You’ll handle cash and deposits with accuracy, educate clients on mobile banking, and match customer needs to digital tools, all while delivering warm, human service.

This role offers a flexible, customer‑first environment with opportunities to support nearby branches within a 50‑mile radius, weekend shifts, and a comprehensive benefits package.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree is preferred.

Responsibilities

• Execute high‑volume cash transactions with accuracy.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer goals and match with digital tools or banking solutions.
• Provide warm, hospitality‑driven service in a fast‑paced branch.

Skills

Customer service

Cash handling

Retail experience

G Suite proficiency

Education

Associate degree

Job description

Capital One in Bethesda, MD seeks a Full Time Branch Ambassador to be the heartbeat of the Montgomery County branch cluster. You’ll handle cash and deposits with accuracy, educate clients on mobile banking, and match customer needs to digital tools, all while delivering warm, human service.

This role offers a flexible, customer‑first environment with opportunities to support nearby branches within a 50‑mile radius, weekend shifts, and a comprehensive benefits package.