Branch Concierge & Digital Banking Advocate

Capital One National Association; Bethesda (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 medical / dental / vision

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One in Bethesda, MD seeks a Full Time Branch Ambassador to deliver hospitality and guide customers through digital banking tools. You’ll blend friendly service with modern technology to help clients meet their financial goals.

You will educate customers on mobile banking, deposits, and digital solutions while maintaining accuracy and security in a fast-paced retail environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Preferred: Associate’s degree
• 2+ years of Retail or Customer-facing experience

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions with accuracy while maintaining compliance with security standards.
• The Digital Concierge: Educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: Identify customer needs and pair them with the right digital tools or banking solutions.
• The Hospitality Lead: Greet customers and maintain a warm, welcoming atmosphere in a high-volume space.

Skills

Hospitality Heart

Tech Fluency

Precision

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One in Bethesda, MD seeks a Full Time Branch Ambassador to deliver hospitality and guide customers through digital banking tools. You’ll blend friendly service with modern technology to help clients meet their financial goals.

You will educate customers on mobile banking, deposits, and digital solutions while maintaining accuracy and security in a fast-paced retail environment.