Branch Concierge & Digital Banking Guide

Capital One; Takoma Park (MD); On-site; USD 43,243 - 52,852; Full time

Benefits offered by this job

Day‑1 medical/dental/vision

Flexible Spending Accounts, Life and/

Paid Time Off, Education Assistance, 7

Parental Leave, Mental Health support

And much more

Job summary

Capital One is hiring a Full Time Branch Ambassador in Eastern Maryland (Northwest Cluster). You will be the heartbeat of our space, blending hospitality with digital innovation to serve customers and communities.

You will educate clients on mobile banking and digital tools, build relationships, and ensure every visitor feels valued beyond a transaction. This role emphasizes service over quotas and supports growth within a welcoming team.

Qualifications

• High School Diploma or GED or equivalent required.
• Excellent interpersonal skills and hospitality mindset.
• Proficiency with digital tools and apps preferred.

Responsibilities

• Guard the trust and accuracy with high-volume cash transactions following security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs by listening and pairing them with digital banking tools or solutions.
• Greet customers and foster a welcoming, community-focused service approach.

Skills

Hospitality

Tech fluency

Attention to detail

Adaptable

Curious

Education

High School Diploma or GED

Job description

Capital One is hiring a Full Time Branch Ambassador in Eastern Maryland (Northwest Cluster). You will be the heartbeat of our space, blending hospitality with digital innovation to serve customers and communities.

You will educate clients on mobile banking and digital tools, build relationships, and ensure every visitor feels valued beyond a transaction. This role emphasizes service over quotas and supports growth within a welcoming team.