Digital Banking Teller – Customer Experience & Transactions

Addison County; Vermont; On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Vermont is seeking a Branch Customer Service Associate to deliver exceptional service and accurately handle routine banking transactions with calm, courtesy, and efficiency. You will engage customers in the lobby, guide them through digital tools, and balance transactions per Bank Policy.

The role emphasizes empathy, risk awareness, and teamwork, with responsibilities that include AML/KYC procedures, ongoing compliance, and opportunities to connect customers with the right banking

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and regulatory standards.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and address audit points and regulator concerns.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Vermont is seeking a Branch Customer Service Associate to deliver exceptional service and accurately handle routine banking transactions with calm, courtesy, and efficiency. You will engage customers in the lobby, guide them through digital tools, and balance transactions per Bank Policy.

The role emphasizes empathy, risk awareness, and teamwork, with responsibilities that include AML/KYC procedures, ongoing compliance, and opportunities to connect customers with the right banking