Customer Experience Teller – Digital Banking & Service

M&T Bank; Wilmington (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Wilmington, Vermont is hiring a customer service-focused branch associate to deliver a differentiated in-branch experience. You will handle routine transactions, assist customers, and promote digital tools while maintaining accuracy and compliance.

Responsibilities include cash balancing, lobby support, and escalation of issues to ensure timely resolution. Strong communication and data entry skills are essential for success.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Data entry and cash handling experience.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Lobby management: greet customers and address needs proactively.
• Balance and process transactions accurately following Bank Policy.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities to the appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities as required.
• Adhere to compliance/operational risk controls and audit points.
• Promote the M&T Bank brand and supportive environment.

Skills

Verbal communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank in Wilmington, Vermont is hiring a customer service-focused branch associate to deliver a differentiated in-branch experience. You will handle routine transactions, assist customers, and promote digital tools while maintaining accuracy and compliance.

Responsibilities include cash balancing, lobby support, and escalation of issues to ensure timely resolution. Strong communication and data entry skills are essential for success.