Customer Experience Teller (Digital & Branch)

M&T Bank; Colchester (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Colchester, VT is seeking a Branch Customer Service Associate to deliver outstanding service at the window and across digital channels. You will understand customer needs and guide them to the right solutions, while maintaining accuracy in transactions.

Responsibilities include cash balancing, logging issues, supporting lobby activities, and promoting services within risk and compliance guidelines. Join a team focused on belonging and customer-first interactions.

Qualifications

• High school diploma or GED required and six months of customer service experience.
• Strong verbal communication and interpersonal skills are essential.
• Proficient with internet-based tools and basic data entry.

Responsibilities

• Provide exceptional service by understanding customer needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions accurately and efficiently.
• Log and resolve customer complaints and escalate as needed.
• Promote banking products and facilitate transitions to appropriate partners.
• Perform branch operations such as cash handling, wire transfers, and account maintenance.
• Adhere to AML/KYC procedures and internal controls.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Time management

Digital literacy

Education

High school diploma or GED

Data entry

Job description

M&T Bank in Colchester, VT is seeking a Branch Customer Service Associate to deliver outstanding service at the window and across digital channels. You will understand customer needs and guide them to the right solutions, while maintaining accuracy in transactions.

Responsibilities include cash balancing, logging issues, supporting lobby activities, and promoting services within risk and compliance guidelines. Join a team focused on belonging and customer-first interactions.