Customer Experience Teller, Digital Banking & Service

M&T Bank Corporation; Newfane (VT); On-site; USD 51,577,000 - 75,101,000; Full time

Benefits offered by this job

Competitive benefits

Medical coverage

Retirement plan

Paid volunteer time

Job summary

M&T Bank Corporation in Newfane, Vermont is seeking a customer service representative to deliver an engaging in-branch experience and handle routine transactions. You will balance cash, assist customers, and guide them toward digital self-service options.

The role emphasizes empathy, compliance, and risk-aware decision making in a fast-paced branch environment, with opportunities to support community banking needs.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal communication and interpersonal skills.

Responsibilities

• Provide exceptional in-branch customer service and resolve routine issues.
• Balance and process customer transactions accurately and efficiently.
• Log and address customer complaints and escalate when needed.
• Educate customers on digital banking options and self-service tools.
• Adhere to AML/KYC/BSA and bank policies and risk controls.

Skills

Customer Service

Cash Handling

Data Entry

Verbal Communication

Education

High School Diploma or GED

Job description

M&T Bank Corporation in Newfane, Vermont is seeking a customer service representative to deliver an engaging in-branch experience and handle routine transactions. You will balance cash, assist customers, and guide them toward digital self-service options.

The role emphasizes empathy, compliance, and risk-aware decision making in a fast-paced branch environment, with opportunities to support community banking needs.