Customer Experience Teller — Digital Banking

M&T Bank Corporation; Wilmington (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Branch Customer Service Associate to deliver a differentiated customer experience at our Wilmington, Vermont location. You will handle everyday transactions, assist customers with digital tools, and balance cash while maintaining compliance with bank policies.

Ideal candidates show excellent communication, strong organizational skills, and a commitment to service. This role emphasizes empathy, problem solving, and teamwork in a fast-paced branch setting.

Qualifications

• High school diploma or equivalent and at least 6 months of customer service experience.
• Proven verbal communication skills.
• Proven interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Proficient with internet-based technology.
• Experience with data entry and cash handling.

Responsibilities

• Provide exceptional customer service at the branch and resolve routine issues.
• Balance and process customer transactions accurately.
• Assist with lobby management and greet customers.
• Educate customers on digital demos and suggest self-service options.
• Log customer complaints and escalate when needed.
• Support branch operations such as cash ordering, vault, and wires.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Organizational skills

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Branch Customer Service Associate to deliver a differentiated customer experience at our Wilmington, Vermont location. You will handle everyday transactions, assist customers with digital tools, and balance cash while maintaining compliance with bank policies.

Ideal candidates show excellent communication, strong organizational skills, and a commitment to service. This role emphasizes empathy, problem solving, and teamwork in a fast-paced branch setting.