Branch Experience Banker & Digital Banking Advocate

Addison County; Vermont; On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is seeking a Branch Customer Experience Associate to support Teller operations and customer service at our Vermont branch. This role focuses on educating customers about banking solutions, promoting digital capabilities, and identifying opportunities to fulfill customer needs while maintaining high service standards.

You'll handle routine transactions, assist with account openings and loan inquiries, and ensure data is logged accurately in the branch systems.

Qualifications

• Strong verbal communication and interpersonal skills are required.
• Ability to handle a range of customer interactions, including difficult conversations.
• Well-organized with proven time management and prioritization abilities.
• Proficiency with internet-based tools and systems is expected.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers to promote digital banking capabilities and meet needs.
• Explain loan decision criteria at a high level.
• Process servicing tasks and identify opportunities for cross-sell.
• Log customer interactions accurately and follow compliance processes.

Skills

Verbal communication

Interpersonal skills

Customer collaboration

Difficult conversations

Organization

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank is seeking a Branch Customer Experience Associate to support Teller operations and customer service at our Vermont branch. This role focuses on educating customers about banking solutions, promoting digital capabilities, and identifying opportunities to fulfill customer needs while maintaining high service standards.

You'll handle routine transactions, assist with account openings and loan inquiries, and ensure data is logged accurately in the branch systems.