Digital Banking Teller — Customer Experience Specialist

M&T Bank; Keene (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Keene, NH is hiring for a branch Customer Service Associate focused on delivering exceptional service and accurate transaction processing.

You will greet customers, perform daily cash handling, and support digital demonstrations while promoting self-service options. This role emphasizes empathy, compliance, and timely resolution of routine inquiries in a customer-centric environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-based tools and banking software.

Responsibilities

• Provide exceptional branch customer service and address routine needs.
• Educate customers through shoulder-to- shoulder digital demonstrations; identify self-service opportunities.
• Actively engage in lobby management, meeting and greeting customers and addressing immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organization

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Keene, NH is hiring for a branch Customer Service Associate focused on delivering exceptional service and accurate transaction processing.

You will greet customers, perform daily cash handling, and support digital demonstrations while promoting self-service options. This role emphasizes empathy, compliance, and timely resolution of routine inquiries in a customer-centric environment.