Customer Experience Teller - Digital Banking

M&T Bank; Nashua (NH); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Nashua, NH is seeking a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. The role emphasizes empathetic service, digital engagement, and accurate logging of customer interactions.

The position involves handling cash, maintaining AML/KYC processes, and partnering with banking colleagues to meet customer needs in a retail banking environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Well-organized with time management skills.

Responsibilities

• Adhere to customer service standards and deliver solutions.
• Educate customers with digital demonstrations and promote self-service opportunities.
• Greet customers and address immediate needs in the lobby.
• Balance and process transactions per Bank Policy.
• Handle escalated account service issues to resolution and log complaints.
• Identify sales opportunities and refer to banking partner.
• Perform branch operations (cash ordering, vault, ATM, wires).
• Process customer/account maintenance.
• Complete AML/BSA/KYC activities.
• Follow compliance and risk controls; support audit points.
• Promote a welcoming M&T Bank environment.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Education

High school diploma or GED

Job description

M&T Bank in Nashua, NH is seeking a branch associate to deliver exceptional customer service, process transactions, and support daily branch operations. The role emphasizes empathetic service, digital engagement, and accurate logging of customer interactions.

The position involves handling cash, maintaining AML/KYC processes, and partnering with banking colleagues to meet customer needs in a retail banking environment.