Branch Banking Specialist, Sales & Customer Experience

M&T Bank Corporation; Manchester (NH); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Manchester, NH is seeking a Branch Teller who delivers exceptional customer service while handling teller transactions and supporting daily branch operations. You will educate customers on Consumer and Business Banking products, engage in sales opportunities, and promote digital channels to enhance the customer experience.

Responsibilities include processing transactions, maintaining compliance with AML/BSA/KYC guidelines, resolving customer inquiries, and collaborating

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales or customer service experience.
• Bilingual abilities preferred based on branch needs.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and features.
• Engage customers to bank with us and promote digital capabilities.
• Follow the Bank’s sales process and provide customer-focused guidance.
• Identify opportunities to expand relationships and refer complex needs to specialists.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet navigation

Education

High school diploma or GED

Job description

M&T Bank Corporation in Manchester, NH is seeking a Branch Teller who delivers exceptional customer service while handling teller transactions and supporting daily branch operations. You will educate customers on Consumer and Business Banking products, engage in sales opportunities, and promote digital channels to enhance the customer experience.

Responsibilities include processing transactions, maintaining compliance with AML/BSA/KYC guidelines, resolving customer inquiries, and collaborating