Customer Experience Teller – Digital Banking Specialist

M&T Bank Corporation; Shelburne (VT); Ibrido; USD 38.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits including medical

Paid volunteer time

Descrizione del lavoro

M&T Bank Corporation seeks a Customer Service Associate to deliver exceptional in-branch experiences in Shelburne, VT. The role emphasizes face-to-face service, cash handling, and accurate processing of transactions while promoting self-service options.

Responsibilities include resolving routine issues, balancing tills, and engaging customers with a friendly, compliant approach to banking services. Strong communication and organization are essential for success.

Competenze

• High school diploma or GED and at least 6 months of customer service experience including data entry or cash handling.
• Strong verbal communication and interpersonal skills.
• Demonstrated exceptional customer service and organizational skills.
• Proven time management and prioritization abilities.
• Proficient with internet-based tools and systems.

Mansioni

• Adhere to customer service standards and provide a differentiated experience by understanding needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing needs promptly.
• Accurately balance and process customer transactions following Bank policy.
• Handle escalated account service issues until resolution and log customer complaints.

Conoscenze

Customer service

Verbal communication

Interpersonal skills

Organization

Time management

Prioritization

Digital literacy

Formazione

High school diploma or GED

Bilingual preferred

Descrizione del lavoro

M&T Bank Corporation seeks a Customer Service Associate to deliver exceptional in-branch experiences in Shelburne, VT. The role emphasizes face-to-face service, cash handling, and accurate processing of transactions while promoting self-service options.

Responsibilities include resolving routine issues, balancing tills, and engaging customers with a friendly, compliant approach to banking services. Strong communication and organization are essential for success.